Refund policy

At Beautybyposh, your satisfaction matters to us. However, due to the nature of cosmetic products, all sales are final for hygiene and safety reasons. Once an item has been opened, used, or removed from its original packaging, we cannot accept a return, exchange, or refund.

We also cannot accept returns more than 14 days after the purchase date.

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery at info@beautybyposh.us with the following:

Your order number
A clear photo of the product
A photo of the outer packaging and shipping label

We will review your claim and correct the issue if eligible.

Please note: Beautybyposh is not responsible for damage caused by the shipping carrier during transit. In some cases, you may be asked to file a claim directly with USPS/UPS or FEDEX depending on your location.

Non-Returnable Items

We do not accept returns for:

Opened or used cosmetic products
Sale/discounted items
Gift cards

Exchanges

We do not offer exchanges.

If an incorrect item was sent due to our error, we will replace it at no additional cost.

Refunds

Refunds are only issued under the following conditions:

We sent the wrong item
A refund request is approved after review
An order is canceled by us before shipment

Refunds will be processed to your original payment method once approved. Please allow standard bank processing times for the refund to appear.

Questions?

We’re here to help.